RETURN POLICY

 

 

Returns/Exchanges
At this moment, we do not accept returns; all items are FINAL SALE. If your item is damaged or defective please e-mail us at info@lipsandhoney.com and we will address the issue there. Our policy lasts 15 days. If 15 days has gone by since you received your package, unfortunately we can’t offer you a refund or exchange. All shipping charges are non-refundable. DO NOT SEND ITEMS BACK TO US WITHOUT EMAIL APPROVAL; ITEM WILL GET SENT BACK TO YOU!

To be eligible for an Exchange, your item must be unused and in the same condition that you received it. WE WILL NOT ACCEPT ANY ITEMS WITH DEODORANT STAINS OR ANY TYPE OF ODOR!!! This includes body sprays and perfumes. It must also be in the original packaging with all tags attached. Several types of items are exempt from being returned. We do not accept any intimates, swim, or accessories at this time.

Additional non-returnable items:
Gift cards

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items are FINAL SALE.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it, send us an email at info@lipsandhoney.com and send your item to: 1221 1/2 N. Kenmore Ave. Los Angeles, CA 90029.

Shipping
To return your product, you should mail your product to:

1221 1/2 N. Kenmore Ave. Los Angeles, CA 90029

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $60, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

SHIPPING COSTS AND ROUTE PACKAGE PROTECTION ARE NON REFUNDABLE.